At 3x Sports, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return and exchange policy to provide you with a hassle-free experience. Please read this Return & Exchange Policy carefully to understand the terms and conditions for returning or exchanging products purchased from our website, www.3xsports.com (the “Website”).

Eligibility for Returns & Exchanges

  • To be eligible for a return or exchange, please ensure that:
  • The product is unused, undamaged, and in its original packaging.
  • The product is returned within the specified return period, which is 20 days from the date of receiving.
  • If you haven’t received your order, you have 30 days to submit a claim. Additionally, we provide a 120-day warranty on each product for your peace of mind.
  • Groin Guards & Mouth Guards cannot be returned or exchanged.

Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [insert contact information] to notify us of your intent to return the product.
  • Pack the product securely in its original packaging, along with any accessories, manuals, or promotional items included.
  • Include the original order invoice or receipt in the return package.
  • Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe delivery of your return.
  • Please note that the cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow 5-10 for the refund to be processed and reflected in your account.

Please note that shipping charges, if any, are non-refundable. Refunds will be issued for the cost of the product(s) returned, excluding any applicable shipping fees.

Exchange Process

If you wish to exchange a product for a different size, colour, or model, please follow the return process mentioned above and place a new order for the desired item on our Website. We will process the refund for the returned product. The new order will be subject to the standard order and shipping process.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Contact Us

If you have any questions, or concerns, or need assistance with the return or exchange process, please contact our customer service team at +44 7507 823223 or email us at 3xsports786@gmail.com.