Are my credit card details safe and secure when I shop at 3x Sports website?

Shopping with 3X Sports is 100% safe & secure! We value our customer’s information and value their presence. Please review 3x sports Privacy Policy for further details.

Does 3X Sports offer any guarantee for the purchases I make?

We promise 100% satisfaction – guaranteed. If you are not satisfied with the product (for various reasons), you may return your purchase. Please review our Return/Refund policy.

How do I place my order?

Quick. Simple. And secure. Placing an online order requires just a few steps:

  • Select a product you would like to purchase.
  • Click the Add to Cart button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout.
  • Once you are finished shopping, click on Shopping Cart and follow the prompts to check out. You will receive an email confirming your order that includes your order number.
  • You can Buy Products through Amazon and Ebay 

How do I add items to my cart?

Find the item you want. Click the Add to Cart button to add the item to your cart. You can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the Update Shopping Cart button.

Do I have to pay for duties and taxes?

Orders shipping to destinations outside the European Union or outside the United States might incur duties and taxes. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

What is 3X Sports refund policy?

We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

  • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
  • Full name of item and SKU (Stock Keeping Unit);
  • List price of item as it appears on our e-store;
  • Your full name, shipping address, phone number, and contact email address.

Can I place an order over the phone?

We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

  • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
  • Full name of item and SKU (Stock Keeping Unit);
  • List price of item as it appears on our e-store;
  • Your full name, shipping address, phone number, and contact email address.

How do I reach Customer Care?

Click CONTACT US to get in touch with our friendly Customer Care service, or better yet, click on the “Live Chat” button to immediately get in touch with a Customer Care representative for detailed information.

Is ordering online with 3X Sports secure for me?

We value our customers and your information is of the utmost concern, ensuring a safe and secure medium of transaction. The server that hosts our e-store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is stored in small bits of code that cannot be read as they travel to us over the Internet. If you have additional questions about the security of ordering online, please feel free to e-mail us at [email protected]

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Shopping Cart button at the top right corner of your screen. Once you click on that button, you can easily change the quantity of the item in your cart by updating the quantity listed and then clicking the Update Shopping Cart option. You can also delete any item added in your cart by clicking the Remove Button and then updating your cart with the Update Shopping Cart button.

How do I sign into my account and/or edit the information in my account?

Click the Login link on the top right corner of our main page. Click “Edit Account” on the account panel and change your account information. Once the information has been edited click the  “SUBMIT” button.

My order includes an item that is out of stock. What happens then?

Our website system is designed to ensure that stock levels are always accurate,and that products ordered are available. Unfortunately, there may sometimes be errors, and products which are available a tour website may occasionally be out of stock in our warehouse. We will notify you via email if an item that you have ordered is out of stock. Any unavailable items will be removed from your order total and will be reflected on your shipping invoice.

Why was my order cancelled?

An order can be cancelled for various reasons. In every case, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge. The most common reasons why your order may be cancelled without your consent are:

  • We were unable to contact you for verification of your payment information. Please make sure that you are available at the e-mail address and phone number you’ve provided.
  • You did not select the appropriate shipping options.
  • Your order was returned due to occurrence of any unexpected incident during transit.
  • Your product(s) may have unexpectedly gone out of stock. In this case, we will notify you via email or phone before cancelling your order.

Under what conditions am I eligible to claim warranty?

3X Sports stands behind all of its products. If your product has a functionality or material defect, support is available depending on the product condition for return/exchange and claimed under 30 days of purchase. Use of our products in a manner other than that for which they were manufactured voids the warranty.